Denon Subwoofer Not Working







it isnt the samsung gear because the samsung app lets me play internet radio over the wireless speakers still. This could be because of the way the speaker is pointing, but it could also be because the tweeters are not working. Wifi, router, but this Apple TV ain’t worth it!. And has worked with every computer I'ved used since, the last having XP Home Edition. If you haven't taken every step to prepare your system for DJ performance, chances are you'll run into issues like freezing, distortion, drop-outs and latency. Denon has not responded or even acknowledged my emails to support. That's all there is to it for connecting your powered subwoofer. Although the LED is still on, the subwoofer is in standby mode. I've been able to get everything hooked up, but when I run the auto setup for the speakers, the receiver is not recognizing the sub. Just the subwoofer to work. The HEOS APP looks ok but dues not work with Goople Play Music. It says 6 ohms, DIN. It's not the first component to offer this functionality, but this one has a twist: it doesn't require that you connect the turntable to a computer. Either the subwoofer is poorly engineered (many are), set up incorrectly, or, as is increasingly common, it’s designed to reproduce explosions in a home-theater system, not resolve musical subtleties. In this video, we'll show you how to setup up your subwoofer from Aperion Audio. It was working until yesterday. Firmware updates would be installed via the USB jack. Well, I hoped I will be able to hook an android USB output to Denon's USB/IPod input, but I was not able to do that. 2, Ortons, Northampton. ARC worked fine to my Denon AV530 and just like that only my TV speakers have output. Vintage Stereo Receivers for sale (sometimes referred to as "Radios" and / or "Tuners"). DHT-S514 Speaker System pdf manual download. I got Denon RCDM40DAB yesterday. The only available sound option is through TV speakers or through analog RCA output. The company has a wide range of products - from soundbars to subwoofers, amplifiers to wireless speakers - and all that kit can be connected up through its HEOS multi-room application. Polished elegance never goes out of style, and the objects in your life should be a reflection of this belief. I wouldn't say it's unusual for one side to work and the other not. 25" drivers delivers powerful deep bass with flat response and low distortion thanks to precision DSP audio tuning. Note: The HEOS subwoofer cannot be paired with the HEOS HomeCinema since the HomeCinema already comes with a subwoofer. It supplies power to both channels. The ProCinema 600 system delivers the sound excitement of much more expensive systems. I can’t even get into the menu settings anymore. My laptop detects the speakers, pairing with the speaker is also smooth, but whenever I play any music, no sound comes from the speakers even though the bluetooth Speakers paired with Laptop , but my laptop plays the sound out of its own speakers. Any Dolby Atmos receiver that provides preamp outputs for these channels but no dedicated speaker terminals is going to limit your ability to reassign amplifiers as needed. go to sound preferences, switch use audio port to “Sound input” and the speakers work. Best Subwoofer Buying Guide: Welcome to What Hi-Fi?'s round-up of the best subwoofers you can buy in 2019. Connecting your speakers to your subwoofer results in less power to your speakers. its not the devices or the speakers it's in the receiver. (One is twenty years old!) They are the best for all the old stuff like turntables, CD players, tube TVs, and even tape decks. I own a Samsung 46" monitor, a Samsung BluRay player, and a Samsung Crystal Surround Air Track (HW-E551), and they work fine together. While I thought the Marantz had a bit more warmth and a more laid back sound, the Denon had a bit more presence. Not only is Anynet not working, I could not get Optical audio to turn on either (no light through the cable). 0 speaker system is no problem, however, I bought a Denon subwoofer yesterday and brought home to enjoy deep bass only have. Have you any idee why this problem occurs. The Denon PMA-50’s solution is a subwoofer pre-out, letting you. If you're in a hurry, here is our fastest comparisons of Best Stereo Receiver for Music in 2019. Denon AVR-S740H. I'm currently using traktor 2. 2, Ortons, Northampton. And has worked with every computer I'ved used since, the last having XP Home Edition. I was not sure if as you say, "they are alternatives, not complements". We offer a 30 day money back guarantee. Sonos is the ultimate home sound system: a network of wireless speakers that fills your home with brilliant sound, room by room. Our ranking system is based on the amplifier specifications, audio and video features, connectivity, multizone. I replaced the Denon with the new Yamaha RX-A880 which I was able to get to work much easier (with a much more modern user experience). 1 channel surround sound back to your receiver. If possible, connect the speakers to another known working audio source in order to ensure that they still operate properly. Video of the Day. ) Once the AVR was recognized on the app’s device list, along with the sub and surrounds, I was able to use the set-up assistant to assign the HEOS Subwoofer as sub and the HEOS 1 pair as surrounds. The on-screen guide did not prompt me for bi-amp, so I manually configured that and ran the Audesy setup again. We offer price matching, 60 day returns and free shipping. I tried plugging in the subwoofer cable in a red and white line in level port on the subwoofer, reversed as well. 2 system adds a pair of front wide speakers to a 7. I checked with the trouble shooting guide from the handbook and the Subwoofer is a connected to the amp, the power is on (on both devices). I have not called technical support. Check the speaker wire connections on the back of the receiver and the back of each speaker. No sound comes out of my 2nd subwoofer when it's connected to the SW2 input. Please use the previous link instead. The HDL 12-AS is the companion subwoofer for HDL 6-A. Sorry for the interruption. I connected the red line of an RCA cable to the output of the SW connector of the Denon 2200 DVD player. The dual antennas on the back connect to your local wireless network, and Bluetooth and AirPlay support take care of the rest. So ended up calling Denon. Mine only had one corner that appeared cracked. Leo says he likes the Denon AV receiver and can't imagine why it wouldn't work. 1 channel surround sound and run a test. Hi, I have a Denon X3300 receiver with Spotify connect feature. My problem is that I have a Dynaudio Sub500 connected to a Denon 3806 and there is no sound coming out of the subwoofer. The other end to the red input of the Velodyne spl 1000. Well, until a couple days ago when I lost all audio. I have enabled two speakers for the subwoofers in the speaker config menu. Users are getting basic sound from front speakers; however, they are not getting any sound from rear speakers. I have searched for the answer but have not found exactly what I am looking to find out. With the power off, press and hold buttons until the display starts flashing at intervals of about 1 second. Also worth noting: Older HDMI cables might not work with ARC. Just the subwoofer to work. Denon 4311 Airplay Not Working Denon's AVR-4311 is the primary serious AV receiver. So I tested the sub and it works fine when I go to test channel levels and I even increased the sub volume thinking it was too low. The home speakers work fine. I should have just bought a cheap $200 Pioneer or something. The other end to the red input of the Velodyne spl 1000. I have demo Denon amps that I have to install until the customers unit can be repaired. AVR capable of sending audio to your headset and speakers simultaneously. The newly-developed discrete analogue amplifier circuit reduces signal paths for greater clarity and impact, while the new Bluetooth implementation combines convenience with an off switch to reduce its influence on the sound of other sources when not in use. Denon AVR-S740H. It is equipped with 7 channel amplifier and is capable of 7. The first lesson was that a marginally better graph does NOT mean better sound. It's not just all-action movies and dancefloor. I can’t even get into the menu settings anymore. Dolby Atmos speaker layouts parallel the 5. Users are getting basic sound from front speakers; however, they are not getting any sound from rear speakers. Would not be selling if I didn't have to. Denon AVR 3312ci speaker problems, subwoofer powers on but does not seem to be working; left surround speaker not working; left channel for zone 2 not working? Is this a denon circuit problem. I setup a 5. Setup are not initialized. Get the most out of your Television with Ortons Audio Visual Online and our Northampton store JavaScript seems to be disabled in your browser. Joe got an Amazon Fire TV, but when he plugs it into his Denon AV receiver it doesn't work. Your Acoustimass 15 is an all-in-one system. >There is no sound coming from the speakers on the deck. My subwoofer is not sending any bass/sounds through my denon 1912 receiver. Tried dimmer button on remote, on receiver, did a factory reset, set/unset direct mode - nothing will turn on the front display. Please use the previous link instead. I have a Denon AVR-1708 and find that a Sony SA-W305 Active Superwoofer that works on a less expensive combo-system won't work when connected to the subwoofer pre-out connector on the Denon AVR. There is only one transformer. We use cookies to give you the best possible experience on our site. I tried reversing the subwoofer cable, didn't work. When you have a single subwoofer output (like most receivers including yours), just run a common RCA cable from the receiver's' subwoofer output to one of the RCA inputs on the subwoofer. Denon DSW-391 Subwoofer ; We are unable to take parts back because they will not work in particular brand product if they function correctly in others. There's no doubt in my mind of whether I'd buy another Denon or not. The newly-developed discrete analogue amplifier circuit reduces signal paths for greater clarity and impact, while the new Bluetooth implementation combines convenience with an off switch to reduce its influence on the sound of other sources when not in use. Instead of medium-sized or floorstanding speakers you can use an active subwoofer with small satellite speakers - the choice is yours. How to Fix Computer Speakers. I replaced the Denon with the new Yamaha RX-A880 which I was able to get to work much easier (with a much more modern user experience). 2 channel AVR, that can power two front speakers, one centre speaker, two rear speakers, two rear back speakers, two height speakers and two powered subwoofers (7. So ended up calling Denon. Denon Amplifiers; Dynacord Amplifiers; Lab Gruppen Amps; Martin Audio Power Amps; MC2 Audio Amplifiers; Nexo Power Amps; PA Speakers. If you're in a hurry, here is our fastest comparisons of Best Stereo Receiver for Music in 2019. I can play my ipod through the reciever through the 2 composite audio cables, and I get the Subwoofer. Now for the bad news: More often than not, subwoofers can degrade a playback system’s musical performance. Can Bose lifestyle 5 speakers be used with Denon AV receiver? DIY Subwoofers - General Discussion I found out its subwoofer (acoustimass module) can not work with. thanks for ur Reply. This could be because of the way the speaker is pointing, but it could also be because the tweeters are not working. Denon Avr-3312ci Integrated Network A/v Surround 3d Receiver Hdmi 1. For now, unless you're buying or already have a HEOS speaker, this item will not work with your other Denon or Marantz HEOS AV system components. Do I have a problem with - Answered by a verified Technician. 1 under the types of speakers in my application, it disables my center speaker, and makes my rear speakers really garbling. It does not matter which one you use. A thought I have is that the subwoofer could be dead or not working. You do not need any type of special subwoofer cable, any RCA cable long enough will work just fine. I will ring BK tomorrow and I can try taking the sub to a shop that can test if it works. Also worth noting: Older HDMI cables might not work with ARC. If your TV's digital audio port only sends out a stereo signal (as many do), ARC could be a way to get full 5. There is no sound coming out of the sub. Denon produced the first cylinder discs in Japan and players to play them. Of course, Dolby Atmos and DTS: X as well as their Upcomers Dolby Surround and DTS Neural: X are included. Have you any idee why this problem occurs. If one channel is dead it's normal for the A and B speaker outs to work on the working channel. Sonos is the ultimate home sound system: a network of wireless speakers that fills your home with brilliant sound, room by room. Leo says he likes the Denon AV receiver and can't imagine why it wouldn't work. Currently I have the RF-25, the RS-25, the RC-35 and the Synergy Sub 10 sub. Denon AVR-S740H. (2 speakers of which recently finally gave out). Our ranking system is based on the amplifier specifications, audio and video features, connectivity, multizone. Great features available on the subwoofer plate amplifiers at Parts Express can include auto on/off, high and low level inputs, balanced and unbalanced inputs, DSP, adjustable crossover frequency, and more. I stand behind my work so I have to eat the expense. Morrison you bring on a great topic on arc, every tv manufactures does not have good hdmi control, and cable boxes and Ps3 x-box do not have hdmi control must bluray players have them,to be honest im funny when it comes hdmi control, i have three bluray players on one reciever and tv, i could tell you what has best hdmi control on any brand. Joe got an Amazon Fire TV, but when he plugs it into his Denon AV receiver it doesn't work. Hi, I have a Denon X3300 receiver with Spotify connect feature. Tried dimmer button on remote, on receiver, did a factory reset, set/unset direct mode - nothing will turn on the front display. HEOS is a wireless & portable multi-room music system that allows you to control all your music effortlessly from anywhere in your home. Denon AVR-4308CI A/V Receiver Setup & Tests. Car subwoofer not working properly. By utilizing your existing wireless home network and one or more HEOS speakers, the HEOS Amp or HEOS Link, you can explore, browse, and play music from many online streaming music services or from your own music library. 2 system adds a pair of front wide speakers to a 7. This is an open box never used discontinued item by Denon. With the AirPlay 2 update, compatible Denon and Marantz devices offer support for multi-room audio and are able to work with other AirPlay 2 devices such as the HomePod, the Apple TV, and Sonos. If you're in a hurry, here is our fastest comparisons of Best Stereo Receiver for Music in 2019. I have checked both manuals and cannot find an answer. 9, iTunes 10/11 and any Denon/Marantz AV receiver with native Airplay support? Mine worked perfectly, but stopped working about a year ago under OS 10. Restored Classics. DHT-S514 Speaker System pdf manual download. Denon AVR-S950H was introduced in 2019. Denon Avr-3312ci Integrated Network A/v Surround 3d Receiver Hdmi 1. A full featured sound bar system with 2. If the speaker channel is set to "Large" you may want to set the Bass Setting or * Subwoofer Mode set to LFE + MAIN as this setting will duplicate the low frequencies to the Subwoofer. There is only one transformer. Priced at $799 (but selling for as low as. The Ultimate Sophistication. Ready to GO! Fully Restored & Certified by Qualified personnel with decades of combined experience!. After all connections and settings have been verified, turn on the subwoofer. The Channel surround sound not working in Windows 10 is one of such issues faced by users who upgraded to Windows 10. Why???? Hi there, I am not sure why my subwoofer is not working anymore in soundtracks and CD. which means you can get 7. 2 system uses two ceiling speakers, or two Dolby Atmos enabled speakers or modules. fishinjewell PRO Infinity Member since 2010 All of a sudden, the crossfader on my Denon MC2000 doesn't seem to work. Hack #67 from Home Theater Hacks by Brett McLaughlin (O'Reilly Media). HEOS HomeCinema soundbar features bi-amplified mid-woofers and tweeters with advanced DSP processing working in perfect concert with the wireless subwoofer. HEOS is a wireless audio multi room system created by Denon. There is no sound coming out of the sub. However, our units do not have HDMI 2. I followed these steps, and the Denon rep said that if the Denon certified dealer that I took my unit into was not able to fix the unit that they usually will send the unit into a Denon super center which apparently my Denon certified dealer won't do so I am going to have to ship this unit and pay for it when it is still under warranty which is. I have a Denon AVR-1708 and find that a Sony SA-W305 Active Superwoofer that works on a less expensive combo-system won't work when connected to the subwoofer pre-out connector on the Denon AVR. Although the LED is still on, the subwoofer is in standby mode. I also tried disabling all of the other playback devices which did not help at all. The all-new HEOS HomeCinema HS2 doesn't look radically different, but there are lots of features under the. Subwoofer not working. Getting the correct subwoofer settings for home theater will involve setting each component properly so they work with each other—not against each other. The Denon DHT-S516H features bi-amplified mid-woofers and tweeters with advanced DSP processing, Hi-Res audio playback support, plus a powerful wireless subwoofer. Streaming is included with your All Access trial or paid subscription. Denon's Heos family of products is slated to get Amazon Alexa integration in 2017. & I don't use the analogue outputs as I have an outboard DAC. I just installed a new system, and planned on using the Surround Back amps in Zone 2 mode for outdoor speakers. Denon AVR-2112CI A/V Receiver Clipping problems Submitted by raehza on February 19, 2012 - 10:30am You review of the AVR 2112Ci suggests that the Receiver clips some Whites and Blacks. Perfect for a second room. I guess that us why they did not choose to sell Denon or Marantz products!. Especially the sub!! But when I turn off my system - meaning my pre/pro, amps, dvd player, I have a light hum coming through my subwoofer. Our ranking system is based on the amplifier specifications, audio and video features, connectivity, multizone capabilities. My current Airplay receiver (Apple Airport) stopped working with iOS 11. Video quality is great, if only I enjoy silent videos. The 13-channel decoding in the AVR-X8500H can be configured in either 9. com If you are visually impaired and are having difficulty navigating this site, please call our Customer Support line via our toll free number 1 (877) 271-2592. Still, Denon's $4,000 asking price seems positively reasonable next to those. Has anyone a working Airplay (audio) setup with OS 10. In the control panel, my sound playback device is set to the "Denon Receiver" as it should be. Configuring your receiver for this type of system will vary on how the passive sub is connected to the receiver. I have demo Denon amps that I have to install until the customers unit can be repaired. Only negative so far is the denon app; very buggy, works ok at times, not at all at others, frustrating enough that I can't see myself using it, except when I might be outside and need to change the source for the outdoor speakers or something. Unless you find the right solution based on your cause, the same fix will not work, even though the problem is the same. Why???? Hi there, I am not sure why my subwoofer is not working anymore in soundtracks and CD. Simply connect the power cord to the subwoofer, plug it to the wall outlet and follow these steps: 1. Heos, Sonos, and all others that are out should only be used for distributed audio throughout the home. HI, I recently received a Denon Heos 1 and I'm having issues when my RE6500 is active on the network. I have a Denon AVR-1909 that just stopped working. Great features available on the subwoofer plate amplifiers at Parts Express can include auto on/off, high and low level inputs, balanced and unbalanced inputs, DSP, adjustable crossover frequency, and more. music to third party AirPlay apparatus. The 13-channel decoding in the AVR-X8500H can be configured in either 9. Availability of music services may vary by region. 1 maximum channel processing. It works until i turn off all the devices, then when i turn them on it wont work again. It does not matter which one you use. If both your TV and Receiver support ARC and but things aren't working, you might want to try a new HDMI cable. Do I have a problem with - Answered by a verified Technician. ? My car was recently repaired and when I got it back, the mechanic told me there was a problem with the battery, as he had to keep recharging. The only available sound option is through TV speakers or through analog RCA output. Denon is the latest player in the wireless home audio market with their HEOS system. I just purchased the Denon S710W AVR. ARC only works if i unplug all the hdmi cables besides the ARC one and then reset the audio setting on the TV. The dual antennas on the back connect to your local wireless network, and Bluetooth and AirPlay support take care of the rest. Denon might be best known for its Award-winning AV receivers and micro systems, but that's not all it makes. About Denon Electronics. That's the whole point, to directly connect it to your tv so you don't need a separate receiver and satellite speakers for sound. On the first attempt, my front left speaker was not calibrated correctly. Speakers/Subwoofer Distances: Audyssey MultEQ does not measure speaker/subwoofer distances. You can stream SiriusXM on a wide variety of home and custom audio systems. The app provides everything you need to set up and enjoy music on your HEOS system. This is made simpler if the speaker(s) in question offer 3. I recently acquired a Denon AVR-X2000 receiver and I would like to use the subwoofer and use the soundbar for a center channel attached to the receiver, but I cannot seem to find a connection that works. so if i decide to go with the RF-7, would you think im good with the denon? or are the 100W 8ohm not enough power? does it have a big Impact on Sound Quality if i go with the arcam?. Having replaced a Denon AVR-890, the network connection was a new feature. I was not sure if as you say, "they are alternatives, not complements". Also the same with a bluray disc, but even turning up the volume no sound from those surround speakers, only the front 2 and the sub. av, Amplifier, Audiophile, AVR, CD player, surround, 11. When you have a single subwoofer output (like most receivers including yours), just run a common RCA cable from the receiver's' subwoofer output to one of the RCA inputs on the subwoofer. I have had my denon avr 3300 for about tens years(as soon as it was available) trouble free. The AH-C620R, available in black and white, is the most compact and lightweight Denon In Ear headphone. I have a Samsung TV model UE49MU8005 connected to a Pioneer Receiver model VSX-LX302. Ortons Audio : Visual. Leo says he likes the Denon AV receiver and can't imagine why it wouldn't work. Video quality is great, if only I enjoy silent videos. To get sound to work from optical to say a Surround Receiver you have to go into the Sound Blaster Z/ Creative Control panel under the "Cinematic" tab and change the settings to either "Dolby Digital Live" or "DTS Connect" then you have to go into your windows sound settings and make sure you are using "Speakers" and not "SPDIF Out" for the Sound Blaster Z. User Initialization Mode (Settings for. Joe got an Amazon Fire TV, but when he plugs it into his Denon AV receiver it doesn't work. This is made simpler if the speaker(s) in question offer 3. After all connections and settings have been verified, turn on the subwoofer. Leo thinks it may be a bad port or bad cable. On average, shoppers save $31 using Denon coupons from PromoCodeWatch. ARC only works if i unplug all the hdmi cables besides the ARC one and then reset the audio setting on the TV. I checked with the trouble shooting guide from the handbook and the Subwoofer is a connected to the amp, the power is on (on both devices). I always run mine in "No Subwoofer" mode as I control my sub using its own crossover freq. 4 Avr-3312. HEOS HomeCinema delivers true wide range high fidelity audio, for maximum enjoyment of TV shows, movies and your favorite music tracks. Don't have a trial or paid subscription? We can get you one. Subwoofer not working. It supplies power to both channels. A thought I have is that the subwoofer could be dead or not working. Connecting your speakers to your subwoofer results in less power to your speakers. I connected the sub with a LFE cable to the AV, but no sound is coming out from it. In this video, we'll show you how to setup up your subwoofer from Aperion Audio. While I thought the Marantz had a bit more warmth and a more laid back sound, the Denon had a bit more presence. anyone know what may have happened? is there a fuse somewhere I can replace? is the factory amp bad? i have no clue. I have a JBL subwoofer, but i need a guide through how to set up settings, and such. Not all USB memory devices are guaranteed to work. Our ranking system is based on the amplifier specifications, audio and video features, connectivity, multizone. I have the Denon AVR-590 with Boston Acoustics 5. [Denon AVR-X1000] No bass/sub while using Airplay - SOLUTION/FIX After weeks of struggling with the airplay feature on my receiver not sending a signal to my subwoofer when using Airplay I finally figure out the issue. It connects to your network so y. How to use HEOS by Denon? The application provides everything you need to set up and listen to music on your system HEOS. ARC only works if i unplug all the hdmi cables besides the ARC one and then reset the audio setting on the TV. Denon Promo Codes & Coupons for October, 2019 Save with 3 active Denon promo codes, coupons, and free shipping deals. As far as your original post about the sub coming on for some channels but not for others, that's based on the content on the channel. Sorry for the interruption. Reason Im not recommending a universal remote is: I have same system with several denon remote including universal, but function capabilities limits the Original remote. When using a type of portable hard disc drive compatible with the USB connection that requires power from an AC adapter, use the AC adapter that came with the drive. If the power on the soundbar is off, press the "PAIR" button on the subwoofer until the Status LED flashes blue. Speakers/Subwoofer Distances: Audyssey MultEQ does not measure speaker/subwoofer distances. Why???? Hi there, I am not sure why my subwoofer is not working anymore in soundtracks and CD. I setup a 5. Installed replacing old Yamaha RX V450 monster, hooked with a pair of Magnat Monitor Supreme 200 speakers. This doesn't feature blue tooth and does not work with Alexa. Denon; Tascam; Headphones. music to third party AirPlay apparatus. Subwoofers exploit the non-directionality of human low frequency perception by creating bass for all the other speakers in a 2-channel stereo or home theater surround sound system. 5 with a Denon Mc3000, I have the Denon driver installed and everything. when my submersive is on and I am playing a movie everything is working great. Limit by product This button does not work with screen readers. 2 channel receiver that is on the entry-level side of Denon's X-series. Denon 4311 Airplay Not Working Denon's AVR-4311 is the primary serious AV receiver. You can also use the Denon Remote Control App for a limited number of functions. Subwoofer not working. I thought I'd be set when I bought all the speakers. Configuring your receiver for this type of system will vary on how the passive sub is connected to the receiver. Subwoofers are omnidirectional, meaning that the subwoofer can project sound in all directions, unlike speakers that mostly project sound in the direction they are facing. 1 home theater system. Everything in the chain is "HDCP" complaint for copy protection. Unwanted Subwoofer noise from AVR? Hi, I've had a problem with subwoofer noise from my receiver, a brand new Denon avr-x4000. which means you can get 7. Who doesn't like bass? Whether you have a stereo system or a home cinema system, there's a lot to be said for bringing a subwoofer to the party. I can't even get into the menu settings anymore. Subwoofer has slight speaker cable spring clip damage and moisture deterioration. Note: The HEOS subwoofer cannot be paired with the HEOS HomeCinema since the HomeCinema already comes with a subwoofer. If the headphone output is working but not the external speakers, try this. Limit by product This button does not work with screen readers. It replaced Denon AVR-X1500H. Any thoughts on this? Its super annoying to have to unplug these cables all the time. hdr passthrough not working Please follow the steps below to identify and solve the problem: 1. Each month, we'll respond directly to your questions with new and videos and articles on your favorite topics. The left speaker channel not working on speakers A/B. I have not called technical support. This is very disapointing. Totally same problem. Not all services may be available at time of purchase. I have demo Denon amps that I have to install until the customers unit can be repaired. A full featured sound bar system with 2. I just picked up a factory Refurb 4311 and I can not seem to get the SW2 (subwoofer 2) preout working. Everyhting. You may work on UP and LOW volume in some cases but the cassette deck won't recognized signal from a universal remote unless the original remote signals into the universal remote. It is equipped with 7 channel amplifier and is capable of 7. Polished elegance never goes out of style, and the objects in your life should be a reflection of this belief. 1 maximum channel processing. I get output in TV though and everything else works.